You are the world’s heroine, so why don’t we sing together!!!

Lyrics for Yappari Sekai wa Atashi Legend!! from Koihime Musou by fripSide NAO project!

Zetsubou Sensei Ekaki Uta – Zetsubou Sensei Drawing Song – Lagu Menggambar Tuan PutusAsa

Mari kita menggambar si Tuan PutusAsa (Zetsubou Sensei) sambil bernyanyi . It’s fun!!!

Download MP3

This was written by the CEO of Coca-Cola Brian G.Dyson. It was used as Georgia Tech’s Commencement Address

Imagine life as a game in which you are juggling some five balls in the air. You name them – Work – Family – Health – Friends – Spirit, and you’re keeping all of these in the air.

You will soon understand that work is a rubber ball. If you drop it, it will bounce back. But the other four balls — family, health, friends and spirit are made of glass. If you drop one of these, they will be irrevocably scuffed, marked, nicked, damaged or even shattered.

They will never be the same. You must understand that and strive for balance in your life. How?

1. Don’t undermine your worth by comparing yourself with others. It is because we are different that each of us is special.

2. Don’t set your goals by what other people deem important. Only you know what is best for you.

3. Don’t take for granted the things closest to your heart. Cling to them as you would your life, for without them, life is meaningless.

4. Don’t let your life slip through your fingers by living in the past or for the future. By living your life one day at a time, you live ALL the days of your life.

5. Don’t give up when you still have something to give. Nothing is really over until the moment you stop trying.

6. Don’t be afraid to admit that you are less than perfect. It is this fragile thread that binds us together.

7. Don’t be afraid to encounter risks It is by taking chances that we learn how to be brave.

8. Don’t shut love out of your life by saying it’s impossible to find. The quickest way to receive love is to give; the
fastest way to lose love is to hold it too tightly; and the best way to keep love is to give it wings.

9. Don’t run through life so fast that you forget not only where you’ve been, but also where you are going.

10. Don’t forget that a person’s greatest emotional need is to feel appreciated.

11. Don’t be afraid to learn. Knowledge is weightless, a treasure you can always carry easily.

12. Don’t use time or words carelessly. Neither can be retrieved.

Thank you for reading

When something goes wrong, what do you say?

How do you apologize to a customer?

When your company makes an error, or a customer is in some way offended, and an apology is in order, all kinds of options are available. Most of which only make a bad situation worse.

How do you respond when something goes wrong? How does your customer service department respond when something goes wrong? I am amazed at the billions of dollars spent on customer service training, only to breed pathetic responses that further alienates, and deepens the wound that bleeds from the wallet of, a customer.

When it’s your turn to apologize for your customer’s perceived error, company wrong doing, or misdeed, here are the options:

1. Saying, “I’m sorry.” The most often used phrase. “I’m sorry” are two of the worst words you can use in the English language. They describe yourself and not your circumstance. If I had my way, I would abolish these two words from ever being used again. I’m sorry is a state of being. If you say it enough, eventually you’ll become it. A more appropriate response is�

2. Saying, “I apologize.” This is a better choice of words. It tells how you feel about the circumstance. You apologize for the occurrence. Caution: Many people say, “On behalf of� let me apologize.” This is insincere and wrong. If you’re going to apologize to someone, apologize on behalf of the most important person in the world�you. BUT — I apologize by itself is weak unless accompanied by a solution (never an excuse).

3. Giving some lame excuse. No one cares about your problems or your excuses. Customers only want to know what you’re going to do about it. Making lame excuses is self-serving. Giving an action plan is customer-serving.

4. Blaming someone else. This is a lower form of excuse-making. Telling a customer it was someone else’s fault in no way excuses the error that has been made. Customers don’t care whose fault it is — they only care how the issue is going to be resolved. No matter whose fault it is, if you continue to use this method of apology, customers will find your competition.

5. Citing company policy. Company policy is made for companies, not customers. The word policy may be the single most alienating word to say to a customer. Even if you must enforce it, don’t say the word.

6. Saying, “Sorry about that.” This phrase also means “up yours.” It is spoken without a grain of sincerity. It is always said without looking the other person in the eye, and roughly translated means — oops, too bad, I don’t care. Sorry about that should be on the same list of banned words as I’m sorry and policy.

7. (Thinking, “Who cares?”) This philosophy will put you in triple-failure mode — you will fail your customer, your company, and yourself. If this is you, change jobs soon — before you get fired.

8. Saying, “Oh, that’s horrrrrible!” This is the most desired response because customers only want to know two things:

a. That you care about them personally.

b. What are you going to do about their situation now.

Oh that’s horrible must be said with feeling and sincerity. Almost as if you were singing it — and should be followed by, “That makes me mad too.” and “I’m going to personally see that your situation is resolved as follows (give solution).”

9. Saying, “Thank you.” This is a great way to begin a positive recovery. Thank you for telling me; thank you for having the courage to come forward with this, thank you for bringing this to my attention, are words that will surprise the customer, if followed by the appropriate apology and action plan.

9.5 Taking personal responsibility for following up. Getting back to the wronged customer either by phone, e-mail, or with a hand written note will begin to rebuild lost good-will. To be memorable you may want to send a small gift.

Well, which one of these are you? The best response is a combination of #8, 2, 9, and 9.5. You state how bad you feel, apologize for the occurrence, thank the customer for their bringing it to your attention, take personal responsibility for it, get a plan for action, then follow up memorably. The interesting thing is that only about 5% of Corporate America even comes close to this combination. So, by you responding this way, you have a 95% opportunity to gain a competitive advantage — Try it.

Reality Check: Business studies show it takes twelve positive occurrences to overcome one negative experience — men know this — it’s why roses come in dozens.

Success Strategy: Even if you must say no, start with yes or transfer the customer to a manager when you are unable to say yes — and try to partner a solution, rather than tell an angry customer no. Preface it by saying “The best way for me to help you right now is to�” Never say, “There’s nothing I can do about that�” Let the customer feel a sense of help and support.

Big Secret to Success: If done right, positive recovery is the most powerful weapon in your customer service toolbox. State your apology and action plan in terms of the customer — not in terms of you. They want to know about their money, their productivity, their lost opportunity, their aggravation, their loss — not your situation, your excuse, or what you felt happened.

Apologies are worthless unless followed by an action plan, action taken, resolved situation, and the customer is re-contacted. Your first words, and the type of apology you first offer, sets the tone for how the customer will receive the solution. Re-contacting the customer is the final (and most overlooked) step in a successful apology. The note you end on is the note your customer will begin to sing when he or she hangs up the phone or leaves your place of business.

What tune are you sending (singing) to your customers?

Honjitsu, Mankai Watashi Iro! from Hayate no Gotoku!! Second Season by Shizuka Itou

Thanks to Gendou, I love Hinagiku-san as she very nice, sweet and expresive girl

No, I am not a fansub-er. I am just anime lover who like to leech ‘a ready to watch’ anime from fansubs. The problem is I really like to leech just to see anime. No, I hate to see live video streaming because the quality not so good, and not collectible. Yeah, I like to collect good anime so I can watch and play later over and over again. And this habits make my new Seagate 250GB SATA harddrive is full and also filling my office harddrive (that suppose to be used for work-related files). I was thinking to buy another 500GB or 1TB SATA drive as now cheaper and affordable by me. But after thinking hard, I decide to postpone that new harddrive and delete some boring and/or uncollectible animes. And those anime are:

• Naruto Shippunden: Using about 11.2GB from episode 1 – 72 and not yet finished, Gosh very boring. I know it’s a good anime, but with too much filler and long story make it uncollectible items
• Soul Link: Boring, not obvious and attract me to watch it.
• Sakura Taisen: New York Troops OVA: I love Sakura Taisen with strong energetic girl and high-end old mecha. And of course that stage performance of singing and dancing as covers of theirs troop. But this OVAs some how missed that, and not so interesting.
• Ikkitousen: Great Guardians: NO.. I have not delete it, as I am not finish watching it, I know I like the genre of Ikkitousen but this season of Ikkitousen make me bored, I dont really understand the plots. Not a lot of fighting, still using Chinese historical jargons which I dont understand, etc, etc. I like Ikkitousen and Ikkitouse Dragon Destiny and I want to keep this season, But yeah, I’ll delete it if I have finished watching it and not reaching my expectations.

So I got a free space on my Harddrive. I am using it for:

• ToraDora: WOW this anime is good, heart touching and tear jerker. So what is I am mellow.
• Akikan!:  WOW it’s episode has it’s own ending song. Must have them all.
• To-Love-Ru: A very energetic, positive, alien princess that entertaining.
• Clannad: After Story:  If you like Clannad you must see After Story.
• Minami-ke Okaeri: The third Seasons, Yay.. no comment
• Gundam 00: S1 and S2: Gundam yeah.. Gundam. What ultimate mecha you got there. Gundam is now officially must have anime that I should collect it. Since I already watch Gundam Wing and Gundam Seed (Destiny). Celestial Being is taken care Total Peace, you must respect them.
• Macross Frontier: The most musical Mecha anime I have ever watched. Yeay Ranka!! Yeay Sheryl
• Itazura na Kiss: Another heart touching, tear jerker, comedy-romance anime. I watched the Taiwanese Live-Action version, but I preferred the anime version.
• Code Geass: a Very interesting, thriller, science-fiction and mecha anime. Must watch if you have 2 personalities
• And others, I forgot. I’ll add it here after I remembered

And also for this Spring 2009, highly most anticipated animes:

• Dragon Ball Kai: a remake of Dragon Ball, with today high definition audio video and shorter episodes (they said). So I hope it can make as one of my collectible items. As I am only read the manga and never complete watched the anime.
• Full Metal Alchemist 2: I like the first season. So must have the second season.

WOW so much animes, so little reviews. Well I like to watched anime and not like to discussed it.

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Let’s Dance Pretty Lady

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